Fulfillment Policy
At AOX Academy, we are committed to providing an exceptional learning experience for all our participants. As part of our commitment to transparency and customer satisfaction, we have established the following fulfillment policy regarding course registrations and cancellations:
Registration Confirmation:
Upon successful registration for any course offered by AOX Academy, participants will receive a confirmation email outlining the details of their enrollment, including course dates, location, and any specific requirements.
Payment:
Payment for course registration is due at the time of enrollment unless otherwise specified. Participants must complete the payment process to secure their spot in the course.
Refund Policy:
Cancellation by Participant: Participants may request a refund according to the following guidelines:
Refunds requested more than two months (60 days) prior to the start date of the course will be eligible for a full refund, minus any applicable processing fees.
Refunds requested within two months (60 days) of the course start date may be subject to partial or no refund, depending on the circumstances. AOX Academy reserves the right to evaluate each refund request on a case-by-case basis.
Course Cancellation by AOX Academy: In the event that AOX Academy cancels a course due to unforeseen circumstances, participants will be notified promptly, and a full refund will be issued to all registered participants.
Requesting a Refund:
Participants who wish to request a refund must do so by contacting AOX Academy via email at info@aoxeducation.com. Refund requests must include the participant’s name, course name, and reason for the refund request.
Processing Time:
Refund requests will be processed within 10 business days of receipt. Participants will receive confirmation of their refund request and notification once the refund has been processed.
Exceptions:
AOX Academy reserves the right to make exceptions to this policy in extenuating circumstances, such as medical emergencies or other unforeseen events. All exceptions will be evaluated on a case-by-case basis.
By enrolling in a course with AOX Academy, participants acknowledge and agree to abide by the terms and conditions outlined in this fulfillment policy.
If you have any questions or require further clarification regarding our fulfillment policy, please don’t hesitate to contact us at info@aoxeducation.com.
Effective Date: April 18, 2024
Last Updated: April 18, 2024